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Welcome

When you choose to work with a counsellor at Solace and Sanctuary, you are entering a collaborative, supportive, and confidential relationship. Our sessions are designed to help you explore your connections to self, others, and your environment, within a supported and trauma-informed framework.
 

Please note: Services at Solace and Sanctuary are offered within the scope of counselling practice. These sessions are not a substitute for psychiatric or medical treatment, and referrals may be made if diagnosis, medication, or specialist treatment is required.
 

Confidentiality and Privacy

Your privacy is important. All information you share is treated as confidential, with the following key limitations:

  • A reasonable belief of serious risk of harm to yourself or others

  • Disclosure of child or elder abuse or neglect, as required by law

  • A court order compelling disclosure

For more details, please see our Privacy Policy and Therapy Services Agreement.
 

Service Suitability

Some sessions, especially Equine-Assisted Therapy and Animal-Assisted sessions, have specific suitability considerations. These include, but are not limited to:

  • Physical mobility or safety limitations

  • Allergies or phobias related to animals

  • Significant mental health instability (e.g., active psychosis or elevated suicide risk)

During your initial consultation, we will assess whether the type of session you request is safe and appropriate, and may recommend an alternative format if necessary.
 

Your Rights and Responsibilities

Clients are encouraged to:

  • Ask questions about the counselling process

  • Discuss goals, preferences, or concerns at any time

  • Participate actively in sessions

Clients also have the right to withdraw consent or discontinue sessions at any time.
 

Complaints and Feedback

If you have concerns about your sessions or service delivery, please:

  1. Contact Solace and Sanctuary directly to discuss your concern

  2. If unresolved, you may submit a formal complaint via our Complaints Form [insert link]

  3. External review can be sought through the Australian Counselling Association (ACA) or other relevant professional body
     

Cultural Respect and Inclusion

Solace and Sanctuary acknowledges the Traditional Custodians of the land and pays respect to Elders past, present, and emerging. We provide a safe, inclusive, and culturally respectful environment for:

  • Aboriginal and Torres Strait Islander peoples

  • Victims of Crime

  • Carers

  • Highly Sensitive People

  • School staff and students

  • Neurodiverse individuals

  • LGBTQIA+ individuals

  • Veterans and First Responders

  • People experiencing the impacts of trauma
     

Professional Credentials

All counselling and equine-assisted therapy services are provided by:

Sarah Camille – Mental Health Equine Assisted Therapist and Counsellor

Qualifications include:

  • AIPC Master of Counselling (currently studying)

  • AIPC Diploma of Counselling

  • Mental Health Equine Therapy Specialisation – Equine Assisted Therapy Australia

  • Polyvagal Equine Institute – In-person Training (Levels 1 & 2)

  • ASIST (Applied Suicide Intervention Skills Training)

  • Arenas for Change (ARCH)

  • Bachelor of Communications (Public Relations) – Monash University

  • First Aid Training
     

Professional Statement

Solace and Sanctuary provides counselling and equine-assisted wellbeing sessions within the scope of counselling practice. These services are not a substitute for medical, psychological, or psychiatric treatment. Where clients require diagnosis or clinical care, referral or collaboration with appropriate professionals is encouraged.

We can work alongside clients’ mental health and wellbeing care teams to support holistic goals, ensuring that our counselling and animal-assisted sessions complement any medical, psychological, or allied health care they are receiving.

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© 2025 by Solace and Sanctuary. Sarah Camille ABN 45 948 806 266 

Location - Eastwood Street, Chandler, Queensland (20 minutes from Brisbane, QLD)
Capalaba - Redlands - Bayside - Morningside

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Acknowledgment of Country

Solace and Sanctuary would like to acknowledge Aboriginal and Torres Strait Islander peoples as Australia’s First People and Traditional Custodians. We value their cultures, identities, and their continuing connection to country, waters, kin, and community. We pay our respects to Elders past and present, recognizing their profound connection to country and their role as the first true storytellers and waymakers, living in harmony with nature.

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We specifically acknowledge the Traditional Owners of the land on which we work, the Quandamooka People, and we extend our respects to First Nations culture and peoples, including their Elders past, present, and emerging. We recognize their ongoing connection to land, waters, and culture, and we honor the invaluable contributions they make to our community.

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At Solace and Sanctuary, we are committed to making a positive impact on the wellbeing of Aboriginal and Torres Strait Islander people by providing services that are welcoming, safe, culturally appropriate, and inclusive.

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Solace and Sanctuary is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services. We welcome all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity.

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