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Privacy Policy
 

This Privacy Policy applies to the activities of Sarah Camille (ABN 45 948 806 266) and Solace and Sanctuary, including interactions via the website solaceandsanctuary.org. It explains how we collect, use, store, and share personal information, as well as how you can access or correct your information.
 

1. Definition of Personal Information

Personal information is any information or opinion about an individual whose identity is apparent or can reasonably be ascertained. This includes, but is not limited to, name, contact details, health information, and records of interactions or counselling sessions.
 

2. Collection of Personal Information

We collect personal information for the purpose of providing counselling, coaching, and animal-assisted therapy services. This may include information from:

  • Clients and participants

  • Prospective clients and enquirers

  • Contractors, suppliers, and allied health professionals
     

Typical information collected includes:

  • Name and contact details (email, phone, postal address)

  • Health, wellbeing, and therapy-related information

  • Payment or billing information

  • Communication and enquiry records
     

Most information is collected directly from you during sessions, consultations, or via the website. Only information necessary for the specific purpose is collected.
 

3. Use of Personal Information

Your personal information may be used for:

  • Providing counselling, coaching, and therapy services

  • Maintaining accurate session records

  • Processing payments and invoices

  • Communicating relevant service information, updates, or promotions (where consent is given)

  • Meeting legal and ethical obligations

We will not use your personal information for purposes other than those for which it was collected without your consent.
 

4. Disclosure of Personal Information

Your information will only be shared with third parties under the following circumstances:

  • With your informed consent

  • When required by law

  • To protect the rights, property, or safety of another client or member of the public

  • With other health or allied professionals, where relevant to your care, and with your consent

We do not sell or trade personal information to third parties.
 

5. Security and Storage

We take all reasonable steps to protect your personal information from unauthorised access, loss, or misuse. This includes:

  • Secure electronic storage with password protection and firewalls

  • Locked filing cabinets for hard copy records

  • Regular review of security practices

Your information is kept strictly confidential and accessed only by authorised personnel.
 

6. Access, Correction, and Deletion

You have the right to:

  • Request access to the personal information we hold about you

  • Request corrections to any inaccurate or outdated information

  • Request deletion of your information, unless legal or regulatory obligations require retention

Requests should be emailed to sarah@solaceandsanctuary.org. We will respond within 30 days.
 

7. Consent

Consent is obtained before collecting, using, or disclosing personal information. Clients are informed about the purpose of collection and their rights regarding their information. Participation in therapy services implies ongoing consent, which can be withdrawn at any time.
 

8. Confidentiality in Animal-Assisted Therapy

Information collected during animal-assisted sessions, including observations of interactions with therapy animals, is treated with the same confidentiality as other counselling records. Data is only shared with your informed consent.
 

9. Data Minimisation

We collect only the personal information necessary for the purposes outlined in this policy and regularly review collection practices to ensure compliance with ethical and legal standards.
 

10. Cookies, Tracking, and Online Security

Our website may use cookies and third-party services (e.g., Google Analytics) to enhance user experience and track usage. No personal information is sold or publicly shared via these tools. You can manage cookie preferences in your browser settings.
 

11. Retention

Personal information is retained for as long as necessary to provide services, comply with legal obligations, and manage records. For counselling clients, records are currently retained for seven years in accordance with ACA standards.
 

12. Rights to Complain

If you believe your privacy rights have been violated, you can:

13. Policy Updates

This policy may be updated periodically. Significant changes will be communicated via email or a notice on the website. Continued use of our services after updates constitutes acceptance of the revised policy.
 

14. Contact Us

For questions, access requests, or concerns about your privacy, please contact:

Sarah Camille
Email: sarah@solaceandsanctuary.org
Phone: 0422 646 123

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© 2026 by Solace and Sanctuary. Sarah Camille ABN 45 948 806 266 

Location - Eastwood Street, Chandler, Queensland (20 minutes from Brisbane, QLD)
Capalaba - Redlands - Bayside - Morningside

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Acknowledgment of Country

Solace and Sanctuary would like to acknowledge Aboriginal and Torres Strait Islander peoples as Australia’s First People and Traditional Custodians. We value their cultures, identities, and their continuing connection to country, waters, kin, and community. We pay our respects to Elders past and present, recognizing their profound connection to country and their role as the first true storytellers and waymakers, living in harmony with nature.

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We specifically acknowledge the Traditional Owners of the land on which we work, the  Quandamooka People, and we extend our respects to First Nations culture and peoples, including their Elders past, present, and emerging. We recognize their ongoing connection to land, waters, and culture, and we honor the invaluable contributions they make to our community.

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At Solace and Sanctuary, we are committed to making a positive impact on the wellbeing of Aboriginal and Torres Strait Islander people by providing services that are welcoming, safe, culturally appropriate, and inclusive.

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Solace and Sanctuary is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services. We welcome all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity.

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