Booking Information & Client Agreement (Essentials)

Welcome to Solace and Sanctuary. We provide counselling sessions that may include nature-based and animal-assisted activities, delivered within the scope of counselling practice to support personal wellbeing, emotional regulation, and growth. Sessions are offered in-person, online, or outdoors.

For convenience, we’ve summarised our standard counselling practice and client agreements below. By booking a session, you indicate that you have read this summary and understand that the full agreements and waivers will be reviewed with you during your first session.
 

Important Points Before Booking
 

Voluntary Participation

• You may choose to start, pause, or stop therapy at any time in line with the cancellation policy.

• Participation is always voluntary.

Cancellation Policy

• For PRIVATE & NDIS SESSIONS, short-notice cancellations (less than 2 clear business days) may incur 100% of the service fee, in line with NDIS Guidelines.

• You may switch to a telehealth session up to 1 hour before your booking time.

Session Environment & Safety

• Sessions may involve horses, dogs, or cats, and may take place indoors or outdoors.

• Please dress appropriately for outdoor sessions (closed shoes, jacket, hat, sun protection).

• Animal-assisted activities carry inherent risks. A signed risk waiver is required before participation.

Substance Use

• Sessions cannot proceed if a client is under the influence of alcohol or drugs.

Confidentiality

• All information shared in sessions is confidential, except where disclosure is required by law (e.g., risk of serious harm to self or others, child protection obligations, or court orders).

Emergency Support

• We are not a crisis service. If you are experiencing a mental health emergency, please contact:

  • Lifeline: 13 11 14

  • Emergency Services: 000

• If you are in distress, please seek appropriate emergency support before attending a session.

Next Steps

• Full Therapy Services Agreement, Risk Waiver, and NDIS Agreement are available for download and will be reviewed with you during your first session.

• These documents cover privacy, ethical practice, session boundaries, and informed consent in detail.

By booking a session, you acknowledge that you have read this summary and will review the full agreements to provide informed consent.