Booking Information & Client Agreement (Essentials)

 

Welcome to Solace and Sanctuary. We offer trauma-informed, nature-based and animal-assisted counselling services in person, online, and outdoors.

 

For ease, we have summarised the standard counselling practice and client agreements below.

By booking a session, you acknowledge and agree to the core terms of service listed.

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We will go through the full details, including our therapy agreement and risk waiver, in your first intake session. Both are available for download below.

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A few Important Points Before Booking:

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• Voluntary Participation: You can choose to start or stop therapy at any time in line with the cancellation policy below.
   

• Cancellation Policy:​

  • For PRIVATE SESSIONS -

  • Cancel 12–24 hrs: 50% of fee charged

  • Cancel <12 hrs or no-show: Full fee charged

    • You may switch to a telehealth session up to 1 hour before your booking time.

  • For NDIS SESSIONS -

  • In line with NDIS guidelines, 100% of the service fee may be charged for short-notice cancellations (less than 2 clear business days’ notice).”

• Cancel >24 hrs: No charge

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• Session Environment: Sessions may include horses, dogs or cats and are adapted to child needs and preference. In preparation to work outdoors, please dress appropriately for each session with closed shoes, jacket, hat and sun protection.
   

• Safety & Risks: Working with animals and in natural environments involves inherent risks.
  A waiver must be read and signed prior to your session.
   

• Substance Use: Sessions cannot proceed if you are under the influence of alcohol or drugs.
   

• Confidentiality: Your privacy is respected. There are rare legal exceptions, such as risks of harm or court orders.
   

• Emergency Support: We are not a crisis service. If you're in crisis, please contact
  Lifeline (13 11 14) or emergency services (000).

Download Full Agreement and Risk Waiver
 

For detailed information, including privacy, boundaries, ethics, and full terms you can download the forms below. We will go through these at your first appointment.