Our Service Delivery Model
1. Trauma-Informed and Client-Centred Practice
We create a safe, empowering environment that respects each individual’s pace, choices, and lived experiences. Our approach acknowledges the impact of trauma and is built around the principles of:
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Safety (emotional, physical, relational)
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Trustworthiness
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Collaboration
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Empowerment and voice
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Cultural sensitivity
2. Flexible Modalities
Participants may choose from:
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Room-based counselling (in-person or telehealth)
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Nature-based sessions
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Animal-Assisted Therapy (including Equine-Assisted Therapy)
Services are tailored to client goals, preferences, and nervous system regulation needs.
3. Relational and Somatic Approaches
Therapeutic techniques include:
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Somatic Experiencing (planned training)
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Mindfulness, grounding, and nervous system regulation strategies
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Cognitive and interpersonal therapies
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Narrative and strengths-based counselling
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Psychoeducation for trauma and emotional resilience
4. Partnership and Collaboration
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Goal-setting and support planning are collaborative.
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We encourage connection with support networks, families, and allied professionals.
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We work closely with referring organisations (e.g., RSLs, Open Arms, GPs, NDIS coordinators) where appropriate.
5. Accessibility and Inclusivity
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Services can be delivered in person, outdoors, or online.
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We strive to make therapy accessible for women, veterans, carers, and neurodivergent individuals.
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We offer sensory-sensitive, calming environments that honour individual needs.
6. Outcome-Oriented Support
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Regular reviews of progress toward goals
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Clear communication and transparent invoicing
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Feedback is actively sought to improve services